Refund policy

REFUNDS/EXCHANGES

Refunds and exchanges will be considered a case-by-case basis.  Once a custom order has been started, there will be no refunds.  Items damaged during transit may be covered by the terms below.  Faulty items may be covered by the terms above.

ITEMS DAMAGED IN TRANSIT

If an item is damaged in transit, we will replace the item free of charge and cover the cost of shipping the replacement. Please keep the damaged product and packaging, as the carrier may inspect the package to evaluate it for insurance purposes. If your product arrives damaged, you must contact us within 24 hrs from arrival date or we cannot honor the return. Emailing pictures of the damage is required. You may be required to send back the damaged product.  Please open the package and inspect items for damage immediately upon arrival. If signature is required on shipment, DO NOT sign for it if damage is found. Once signed for we cannot offer a replacement.

RETURNS

All sales final. All Rhino’s Reef products are manufactured to order. We do not accept returns or exchanges for changes of mind, incorrect customer selections, or unwanted items, except as required by law. Damaged, incorrect or defective items Customers must report shipping damage, incorrect items, or manufacturing defects apparent upon delivery within 48 hours of confirmed delivery. Email your email with your order number, clear photographs, and a description of the issue. All claims are reviewed individually. Approved claims may qualify for repair, replacement, store credit, or refund as determined by Rhino’s Reef and subject to applicable law. Product failures after delivery may be evaluated individually. Approval is not guaranteed. Return authorisation. All returns require prior written authorisation from Rhino’s Reef. Unauthorised returns will not be accepted. Custom orders. Custom-designed and personalised products, including custom logo lights, are non-returnable and non-refundable except for approved claims or as required by law. Consumer rights. Nothing in this policy limits rights provided by applicable consumer protection laws. Drop that into your Shopify policy box and hit save.